Warranty

Flos warrants its products to be free from defects in materials and workmanship under normal consumer use for the following periods from the date of delivery:

• Standard Products: One (1) year

• LED Products: Two (2) years

This limited warranty applies only to the original purchaser.

Remedies

If a defect covered by this warranty arises during the applicable warranty period, Flos will, at its option, repair or replace the product with a new or refurbished product of equal or greater value. If identical materials are not available, Flos may substitute materials of comparable quality. This remedy is the sole and exclusive remedy under this warranty.

How to Obtain Service

To make a claim under this limited warranty, please contact Flos Customer Service at info.usa@flos.com for instructions. You may be required to provide proof of purchase, the product serial number, and photographs or a description of the defect. Flos may require that the product be returned for inspection. Customers are responsible for shipping the product to Flos; Flos will cover the cost of return shipping on valid warranty claims.

Exclusions

This warranty does not cover:

• Light bulbs, drivers, or other third-party components supplied as a courtesy by Flos (third-party products are subject only to those warranties extended by such third parties, if any);

• Damage caused by accident, misuse, abuse, neglect, or alteration (including purchaser-applied finishes);

• Improper installation, operation, maintenance, or handling;

• Normal wear and tear, including discoloration, fading, natural weathering of finishes, or other cosmetic changes;

• Loss of functionality due to corrosive environments or exposure to conditions beyond the product’s specifications.

• Any alteration or modification of the product will void this warranty.

Implied Warranties

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the applicable warranty period stated above, except where prohibited by law.

Limitation of Liability

Flos is not liable for any incidental or consequential damages, including but not limited to loss of use, loss of data, or property damage, except where prohibited by law.

State Law Rights

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.