Cookie policy
The website www.flos.com (hereinafter, the "Site") is managed by Flos S.p.A., with registered office at Via Angelo Faini, 2 – 25073 Bovezzo (Brescia) (hereinafter, "Flos" or the "Data Controller"), which can be contacted at the following e-mail address: privacy@flos.com
Flos as Data Controller hereby provides information regarding the use of cookies on the Site, their purposes, the user’s rights and the options available to manage cookies.
This Cookie Policy may be subject to changes, also as a consequence of possible regulatory amendments and/or integrations. In any case, material changes will be notified in advance and the user can always consult the text of this Cookie Policy constantly updated on the Site, as well as view any relevant information in the Privacy Information Notice available in the Privacy section of the Site.
1. WHAT ARE COOKIES?
Cookies are small text strings that the Site sends to the user's browser (e.g., on a computer, smartphone, tablet, etc.), where they are stored and used to track certain aspects of the user’s browsing behavior.
2. WHAT ARE COOKIES USED FOR?
The use of cookies offers several advantages when providing information society services, including:
- Facilitating the user's browsing on the Site and access to the services offered.
- Remembering a user’s settings each time he/she accesses the Site.
- Improving the services provided through the Site by analyzing the information obtained through cookies.
- Providing personalized experiences based on the choices made by the user.
3. WHICH CATEGORIES OF COOKIES ARE USED ON THIS SITE?
The cookies used on this Site may be distinguished by the following criteria:
3.1 Based on who manages cookies:
- First party cookies: these are cookies installed directly by the Data Controller (or processors acting on its behalf) through the Site. The Data Controller processes the data collected from the first party cookies for its own purposes, regardless of whether it programmed the cookie itself or has implemented the cookie of another legal entity;
- Third party cookies: these are cookies installed through the Site by third parties other than Flos and processed by such third parties for purposes they solely determine. In particular, such cookies are controlled in their entirety by the relevant third party as set out in their respective privacy and cookie policies. Third parties use the cookies to track user behavior on the Site and across other third-party websites (especially for user-specific advertising);
3.2 Based on the time they remain enabled:
- Session cookies: these cookies store the necessary information during the browsing session and are deleted immediately after the session expires, i.e. when the browser is closed;
- Persistent cookies: these cookies are stored on the user's hard disk and the Site reads them each time the user visits the Site. A persistent cookie may have a specific expiry date, after which it will stop working;
3.3 Based on the purpose:
- Technical cookies: these cookies are necessary to allow the user to browse the Site and to benefit from its functionalities. If strictly necessary for the use of the Site, these cookies do not require the user’s prior consent and cannot be switched off. In this case, technical cookies are also named “strictly necessary cookies”. Instead, where technical cookies enable certain functionalities and services, enhancing the Site, they are called “functional cookies”. In any case, without these cookies some services or functions could not be provided and the browsing of the Site would not be easy and functional;
- Analytics cookies: these cookies are used to obtain statistical information, in an aggregate manner or not, on the number of users accessing the Site and about how the Site is used. For this reason, analytics are also known as “performance cookies” since they assess the overall performance of the Site. Where required by the applicable laws, if the user does not consent to these types of cookies, the Data Controller will not be able to improve the Site based on information from the user’s visit;
- Profiling or targeting cookies: these cookies are used to track the user and their behavior to display advertisements to the user based on their interests, tastes, and consumption habits. If the user does not consent to these types of cookies, he/she will experience less targeted advertising (but not less advertising overall).
The Site uses technical – both strictly necessary and functional – cookies as well as analytics or performance cookies and profiling or targeting cookies.
4. HOW TO MANAGE COOKIES?
5. WHICH COOKIES DOES THE SITE USE?
5.1 Technical Cookies
Technical cookies are those that the Data Controller uses for the sole purpose of allowing the user to visit and use the Site . They can be further divided into:
- Browser cookies: these cookies guarantee browsing and use of the Site, allowing, for instance, to book an appointment or to authenticate for accessing reserved areas. Therefore, they are strictly necessary for the browsing and use of the Site and, thus, do not require the user's consent. These are generally session cookies, which are automatically deleted when closing the browser;
- Functionality cookies: these cookies allow the user to browse the Site according to a set of selected criteria (for instance, the language or country of origin) in order to improve the service provided on the Site. Therefore, without the user's consent, some of the services and functionalities provided on the Site may not function properly. These are persistent cookies, which remain on the computer in use even after the browser is closed, until the expiry date provided for each cookie (typically from two months to two years) or the user deletes them.
The following technical cookies, bot strictly necessary and/or functional, are currently used on the site:
Technical cookies that do not require the user’s prior consent
flos-accepted - Type: functional - Purpose: to see if a user has accepted the cookies in order to show or hide the cookie banner - Duration: 12 months
flos-version - Type: functional - Purpose: to be able to add a new version if something changes that requires all (recurring) users to accept the cookies again - Duration: 12 months
flos-functional - Type: functional - Purpose: to set website specific cookies like the country and language to determine to show or hide the shop selector - Duration: 12 months
flos-country - Type: functional - Purpose: to redirect the user to the right shop for their country and language - Duration: 12 months
flos-language - Type: functional - Purpose: to redirect the user to the right shop for their country and language - Duration: 12 months
SFCC platform cookies- Type: functional - SFCC platform cookies to operate the site - Duration: 12 months
Other than as per the general browser settings (as explained above), The user can generally deactivate first party technical cookies that are strictly necessary (i.e. not requiring the user's consent) by clicking on the relevant links listed above or, in case of third party cookies, by accessing the respective privacy information notices and, where relevant, consent forms. However, by deleting or blocking these cookies, the Site (or its functionalities) may not work properly or efficiently.
5.2 Analytics or Performance Cookie
Analytics cookies are used on the Site to collect statistical information, in an aggregate or individual manner, on the number of users accessing the Site and about how they visit the Site. Without the user's consent, Flos will not be able to improve the Site based on information from the user's visit.
The following performance cookies, including third party analytics cookies, are installed on the Site:
First-party analytical cookies that do not require the prior consent of the user
flos-accepted - Type: functional - Purpose: to see if a user has accepted the cookies in order to show or hide the cookie banner - Duration: 12 months
5.3 Profiling or Targeting Cookies
Profiling cookies are used to create a profile of the user, based on his/her preferences and interests when surfing the net, in order to offer targeted advertisements. In this way, the advertisements shown on the Site can be more interesting for the user.
Targeting cookies are installed by third parties who act as independent data controllers or possibly also as joint controller together with Flos (third party cookies). Please find below the list of the third-party profiling cookies currently used on the Site, together with the link to the privacy information pages created by their product developers.
Third party statistical and analytical cookies that require the prior consent of the user
flos-advertising - Type: advertising - Purpose: to show media, like embedded videos - Duration: 12 months
video platform - Type: advertising - Purpose: specific cookies that video platforms (vimeo/youtube) sets when a video is loaded or played - Duration: 12 months
Zendesk Chat - Type: Advertising - Purpose: cookies that ZendeskCustomer Service can set when a user uses the chat - Duration: 12 months
Xandr Pixel - Type: Advertising - Purpose: track user actions on website - Duration: 12 months
As indicated above, the cookie preferences and consents can be managed by accessing the cookie management section.
The Site also provides for "social media cookies" or "social buttons", i.e. plug-ins for interaction with social networks, which allow users to share their information and contents with social networks and social network operators/managers, to identify users and to store information relating to the use of the Site in their profiles. We have ensured that such interaction with social networks only happens if the user has specifically requested that. Users can consult the information on the data management carried out by the relevant social network at the following links:
6. ARE DATA TRANSFERRED ABROAD?
The data processing carried out in the context of this Cookies Policy may entail the transfer of personal data to third countries outside the European Economic Area which do not benefit from a decision of adequacy by the European Commission and do not offer the same level of data protection as in the European Union. In such case, Flos has implemented appropriate safeguards, including the stipulation of standard contractual clauses approved by the European Commission and/or additional contractual measures to ensure the protection of the personal data transferred. Such safeguards are available by reaching out to Flos at the contact details below.
Personal data collected by means of the third-party cookies used on the Site may be transferred by the corresponding third parties (as identified above in this Cookie Policy) to countries outside the European Economic Area. These international transfers of data (if any) are controlled in their entirety by the relevant third party as set out in their respective privacy and cookie policies available at the links provided above.
7. HOW TO CONTACT FLOS?
For further information, including on privacy rights and how to exercise them, please read the Privacy Information Notice available on the Site or contact Flos at the following e-mail address privacy@flos.com
