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How can I create an account?
How can I login in the new website with my account?
Why do I need to register?
I created an account but forgot my password. How can I get my password, or create a new password?
How can I cancel my account or my newsletter subscription?
How can I update my shipping address, billing address, or payment method?


How can I place an order?
How can I check my order status?
Can I cancel or change my order before it is dispatched?
Can I place an order offline?


What are my delivery options and how much do they cost?
How long will it take to receive my order?
How will my order be delivered?
Can you ship orders internationally?
Do you charge taxes?

Return Policy

How do I return a product?
How can I return a product?
I received a damaged product. What do I do next?

Product Details

Where are your products sold?
Can I use varied voltage/wattage?
What guarantee coverage does Flos offer?
Do you offer a LED replacement service?
Does Flos offer repair services?
Does this lamp have a dimmer?
I saw a fixture in XYZ but it isn't on the site does this mean it is no longer available/out of stock?
Where can I find replacement/spare parts? How I learn more about replacement parts?
How do I know if a product has a lightbulb included or not?


Does Flos provide installation assistance on purchase of products?

Flos Architectural

Where can I find architectural products?

Trade Program

How long does it take to sign up for Trade discount?

Flos Showroom

Do you have showrooms or stores?


Is your website secure?