Click here to create an account. Here you will find a “Create an Account” button which will redirect you to a form. Once you have filled in your details, your account will be registered within seconds.
Why do I need to register?
Registering with Flos makes your entire shopping experience convenient and pleasurable. You can browse through products on the website, make a purchase within minutes, and gather more information on your order status.
I created an account but forgot my password. How can I get my password, or create a new password?
No problem! If you have created an account and have forgotten your password, you can easily reset your password by clicking here. We will send you and email to change your password in a matter of minutes.
Is the subscription to the newsletter free?
Yes, subscribing to our newsletter is free and does not imply any obligation to purchase. It gives you the opportunity to be informed about promotions, the launching of new products, and the latest news about Flos Stories.
How can I cancel my account or my newsletter subscription?
To cancel your account, please contact customer service.
If you wish to stop receiving news from us, you can simply do so by scrolling to the bottom of an email and following the unsubscribe link.
How can I update my shipping address, billing address or payment method?
Sign into your account. You can change the shipping address, billing address, and payment method on your account menu page.
Is there a website dedicated for Professionals ?
Yes, on top of the navigation menu you will find the area dedicated to professionals or you can easily reach it by clicking here.
How can I place an order?
To place your order, browse through the products by category or room. Select the product you wish to purchase and add it to your shopping cart. You can either continue to shop or proceed to the checkout page, where you must fill in your personal information. Place your order and wait for a confirmation message to ensure that the process is complete.
How can I redeem my welcome bonus?
Once you create an account you will receive an email from us containing your Welcome Bonus code. Please note that the code is for first time subscribers only.
By creating an account, you will receive an automatic email with your welcome bonus code. If you do not receive any communication from us, please check your junk and spam folders.
What if I don’t know my order number?
You can either log into your online shopping account to retrieve your order number or check your order confirmation email.
What Payment methods are accepted?
Flos accepts all major credit cards and other payment methods. Please click here for further details.
Can I cancel or change my order before it is dispatched?
You can cancel your order within a short period of time. If you would like to cancel or change your order, please contact Flos customer service.
Are there any benefits for traders?
Right now, we don’t offer any benefits such as discounts or free taxes for traders. While placing your order, you can always fill in the VAT field to receive an invoice.
What are my delivery options and how much do they cost?
Shipping is free for all orders above £170. For orders below £170, shipment will cost £10.
We deliver to the following countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands), Sweden, Switzerland, and the United Kingdom.
Are taxes and duties included in my order?
To simplify our customers’ experience, import taxes and customs duties are automatically calculated and included in the total price of your order.
How long will it take to receive my order?
It will take 4-5 days to receive items as long as the items ordered are in stock. Shipments and deliveries are made Monday-Friday during regular business hours. If the product purchased is not available, the delivery time has to take into account the production time, which is estimated at about 20-30 days. You can always check the estimated delivery time shown on each product detail page.
How do I track my order?
The courier will attempt to deliver to the address indicated at the time of the order. If it is not collected, the package will be delivered to the nearest DHL Access Point. All orders are processed automatically, and we are not able to change the shipping and delivery times. You will receive notification by a text message or email from DHL with the tracking link to monitor your shipment. We offer our customers the On Demand Delivery service which includes the possibility to choose when and where your parcel will be delivered. If you are not available on the day your order is delivered, your package will be placed in the nearest stationary DHL storage for 30 days.
Can I change the shipping address after placing an order?
Yes, we offer our customers the DHL On Demand Delivery service which includes the possibility to choose when and where your parcel will be delivered. If you need further support, please contact customer service by email.
How many boxes will be delivered with the shipment?
Once the order is dispatched you will receive an email from DHL with the exact number of the boxes. Please consider that there is a chance you will receive more than one shipment per order.
Are shipping costs refunded?
Kindly consider that shipping costs will be refunded only in case of damaged items. Please click here for complete Terms & Conditions.
How do I return a product?
You may return most purchases made (on our e-shop within 14 days from the date of delivery). The return of light bulbs is not allowed if the package has been opened and the product has already been used. The products must be returned in the same condition in which they were delivered to you. Purchased items must be returned neither intact, used, nor damaged. Please click here for complete return details.
I received a damaged product. What do I do next?
We take the utmost care to ensure that your order arrives in good condition. However, in the event that your order arrives damaged, please immediately notify our expert using the contact form. Please click here for complete warranty details.
What guarantee coverage does Flos offer?
Your product has a warranty that protects against product material and finish defects in accordance with its maintenance and use instructions. Damage caused by misuse or abusive use, negligence, accidents, commercial use and/or changes to the product made by the end consumer is explicitly excluded from this warranty. Please click here for complete warranty details
Does Flos provide installation assistance on the purchase of its products?
No installation is included in the shipment and delivery service, although Flos provides a detailed Installation Guide to customers upon purchase of a product. This comprehensive manual will help you install the product in a hassle-free manner.
Where can I find Replacement or Spare Parts?
The simplest way to find replacement parts is by going to the relevant product page, scrolling all the way down to the bottom, and selecting the part you are looking for in the “Spare Parts” section. You can directly add it to your shopping cart from this page and proceed to checkout.
The alternative is to go to the spare parts section in “Shop Products” on the navigation menu and browsing through the dedicated landing page to find what you are looking for.
What if I can’t find the spare part I need?
Please contact customer service to have a spare parts selection.
Does this lamp have a dimmer?
On the product page, read the detailed description and go through the specifications to find out if that particular product has a dimmer.
How do I know if a product has a lightbulb included or not?
If a product is delivered without lightbulbs, a pop-up with the recommended bulbs that are needed to complete your product set will automatically appear when you add your product to the cart.
Where can I find the product’s lightbulb I am looking for?
Scroll to the bottom of the specific detail page of the product to which the lightbulb refers. In the Spare Parts section, you can choose all spare parts available on the e-shop. If you are looking for a lightbulb with an incandescent and/or halogen lamp, please contact customer service using the contact form.
I have an incandescent and/or halogen lamp. Can I buy any bulb?
If you are looking for a lightbulb for an incandescent and/or halogen lamp, please contact customer service using the contact form.
Can I apply the welcome bonus to a product in promotion?
Product promotions are not cumulative with the welcome bonus. So, another discount cannot be applied to the order if a product is in promotion.
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